MOBILE INITIATIVE WARRANTY PROCESS

On Mobile Initiative certified refurbished and/or pre-owned inventory, devices include a 90 Day Warranty. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified 90 days after that date.

The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, bulbs, and ink cartridges unless noted in original transaction. The liability of Mobile Initiative LLC (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorized persons carry out any alterations and/or repairs. Also, the warranty is invalidated in the following cases:

For all warranty inquiries, please contact:

You will receive an automated response acknowledging the receipt of warranty request. A Mobile Initiative Support Agent will contact you within 48 hours of initial request with preliminary questions to determine warranty eligibility.

Upon validating the request, Mobile Initiative will provide a prepaid postage to process the RMA request.

After receiving defective unit, Mobile Initiative will validate defect and attempt to repair the product following official manufacturer refurbishing process. If device can not be repaired, a replacement model will be sent 2 day expedited shipping. Upon original device no longer available, Mobile Initiative will provide a comparable model of same value.

RMA process takes an estimated 5-7 business from time original RMA is shipped to returning repaired and/or replaced model.

Mobile Initiative Support Hours:

Mon – Fri: 8AM – 8PM EST

RETURN POLICY

Purchases made from Seller, carry a 15 day return policy with the following restrictions.

Return Restrictions.